Are you a manufacturer or supplier? You need a modern Extranet to digitize your incoming order flow and improve your sales.
New mobile apps to keep an eye on
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What new social media mobile apps are available in 2022?
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Use new social media apps as marketing funnels
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Try out Twitter Spaces or Clubhouse on iPhone
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What app are you currently experimenting on?
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Ah, the extranets of yesteryear... a real trip back in time! It was a bit like visiting a computer museum: austere interfaces, buttons that looked like they came straight from the 90s, and a user experience as engaging as a broken fax machine.
To place an order, you sometimes had to use a treasure map to find the right form, and pray that the connection would hold until the end. The idea of automation? A distant dream! Everything was based on laborious processes where each click seemed to weigh a ton.
And what about today? Extranets are now dressed in their modern finest: sleek design, intuitive navigation, à la carte personalization and time-saving automation. They have become the ally of manufacturers and suppliers, transforming the customer order into a fluid, pleasant experience. A true revolution!
In today's industrial world, the digitization of ordering processes has become essential. A modern extranet is a strategic tool for optimizing order taking and enhancing the customer experience: order placement interfaces for customers who have no tools to do so, and an OCR that transforms all "paper" order forms (PDF, excel, image...) from other customers, to digitize up to 100% of the incoming order flow.
1. Greater simplification and efficiency
A modern extranet gives your customers direct, personalized access to your product catalog, prices and specific conditions. This transparency makes it easier to place orders, reduces errors and speeds up the process, boosting customer satisfaction.
2. Automation of repetitive tasks
Extranet integration automates order entry and synchronization with your ERP system. This automation frees your Sales and Distribution (SD) department from non-value-added tasks, enabling them to concentrate on strategic missions such as customer advice and loyalty.
3. Customization and adaptability
A modern extranet can be customized to reflect your corporate image and adapt to the specific needs of your customers. A variety of interfaces, such as traditional web order forms, Amazon-style list modes or barcode-scan ordering interfaces, offer increased flexibility, making the ordering process more intuitive and efficient.
4. International market expansion
A modern extranet with instant translation functions in several languages makes international prospecting and sales easier. Your price lists and order forms are automatically localized, simplifying expansion into new markets.
5. Improving internal collaboration
Using an extranet centralizes information and processes, improving communication between the different teams in your company. This enables sales, sales and export teams to work more coherently and efficiently, contributing to better overall performance.
In conclusion, the adoption of a modern extranet is an essential lever for optimizing order taking and enriching the customer experience. Not only does it improve operational efficiency, reducing re-keying to almost zero by combining Order Interfaces and OCR (scanning of paper purchase orders), it also boosts customer satisfaction and loyalty, while opening up new opportunities for growth.
Want to find out more? Contact us now!
